Help
Troubleshooting
Most issues are one of these. If you don't see your problem here, email support@filmina.app.
The filter isn't applying
Reload the tab. If you installed or updated Filmina while the tab was already open, the content script hasn't injected — a refresh fixes it.
Netflix / Disney+ shows a black screen
Filmina automatically falls back to the CSS pipeline on DRM platforms, but some configurations still trip up. Try:
- Open the popup → Settings → This site and set Render path to CSS + SVG.
- Reload the tab.
- If it persists, turn Filmina off with the popup's power button (Alt+Shift+C) and email us the site so we can fix it.
YouTube thumbnails look filtered too
Filmina picks the main player on YouTube and skips hover previews, but a busy page can still fool it. Reload the tab; if a preview keeps getting the look, email us the page so we can add a rule for it.
My custom looks disappeared
Your saved looks live in the browser's storage for Filmina. Updates keep them, but uninstalling Filmina deletes them, so a reinstall starts fresh.
Pro features locked after purchase
Filmina checks your license once a day. To check it now, open the popup → Settings → Plan, paste your key and click Activate. If that fails, see Recover license.
The page itself broke after I enabled Filmina
Filmina only adds its own layers beside the <video> (and
the rail, when it's on); it doesn't change the page's content or scripts. If a
site broke, turn Filmina off with Alt+Shift+C and email us the URL
and a screenshot. The fix is usually a one-line rule for that site.