Help

Troubleshooting

Most issues are one of these. If you don't see your problem here, email support@filmina.app.

The filter isn't applying

Reload the tab. If you installed or updated Filmina while the tab was already open, the content script hasn't injected — a refresh fixes it.

Netflix / Disney+ shows a black screen

Filmina automatically falls back to the CSS pipeline on DRM platforms, but some configurations still trip up. Try:

  • Open the popup → Settings → This site and set Render path to CSS + SVG.
  • Reload the tab.
  • If it persists, turn Filmina off with the popup's power button (Alt+Shift+C) and email us the site so we can fix it.

YouTube thumbnails look filtered too

Filmina picks the main player on YouTube and skips hover previews, but a busy page can still fool it. Reload the tab; if a preview keeps getting the look, email us the page so we can add a rule for it.

My custom looks disappeared

Your saved looks live in the browser's storage for Filmina. Updates keep them, but uninstalling Filmina deletes them, so a reinstall starts fresh.

Pro features locked after purchase

Filmina checks your license once a day. To check it now, open the popup → Settings → Plan, paste your key and click Activate. If that fails, see Recover license.

The page itself broke after I enabled Filmina

Filmina only adds its own layers beside the <video> (and the rail, when it's on); it doesn't change the page's content or scripts. If a site broke, turn Filmina off with Alt+Shift+C and email us the URL and a screenshot. The fix is usually a one-line rule for that site.